Can the air-conditioning be adjusted – it is too cold/hot?
Air-conditioning can be adjusted using the control dial in the room.
Where can I store my bags?
Your bags can be stored with Concierge until you require them.
Do you have an Umbrella/Adaptor?
Umbrellas and adaptors can be borrowed from Concierge.
Can I get a Newspaper?
The hotel supplies the NZ Herald and this can be arranged to be delivered to your room. Alternatively you can collect one from the Concierge desk.
Can you post my mail here?
Yes – just handover the mail stamped and we can post it for you. We can also organize a courier which can be charged back to your room.
What time is check out?
Check out is 11am and check in is 3pm. Any hour you stay in your room after checkout time, there would be a late checkout fee of $20 per hour up until 6pm.
If we want an extra bed, rollaway or cot do we have to pay extra?
Baby cots are free and for an extra bed (rollaway) it is $65.
TELEPHONE AND INTERNET
How do I get an outside line? How do you dial an international number?
To get an outside line, lift the receiver of the phone and dial 1, then dial the number you require. For international calling you need to lift the receiver, dial 1 for the outside line, then 00, followed by the country code, the area code and the number. Local and International charges apply.
Where can I access the internet and how much is it?
IHG® Rewards Club members enjoy free standard internet service.
WIFI is available throughout the hotel, with the first 30 minutes or 30mb free, after which vouchers can be purchased for 30 minutes, one hour or two hours. Wired broadband internet access is available in all guest rooms, with rates from $10.20 or via the internet kiosk in the lobby area opposite reception.
Can I have a wake up call?
Yes we can arrange a wake up call.
OUT AND ABOUT
How long to get to the airport and how do I get there?
We can arrange a taxi or shuttle for you; otherwise we can arrange a map and detailed directions to the airport for you.
Depending on the time of day it would take around 15 minutes to get to the Rotorua airport, the cost for a taxi would cost approximately $25. Cost for shuttle is $20 for one person. Please see our front desk team or dial 9 from from your in room phone.
How far away is the Redwood forest and how do I get there?
The Redwood forest is about 10 minutes walk from the Hotel. We can give you a detailed map to show you how to get there.
Dining at the Holiday Inn Rotorua
What time is Chapman’s Restaurant and Bar open?
- 6.30am until 10.00am Monday to Friday
- 6.30am until 10.30am Saturday and Sunday
Room Service is 24 hours.