Before you Stay

From our services like PressReader, to parking and our tips on what to do in Rotorua, make sure to get the most out of your stay at Holiday Inn Rotorua.

We also have a great range packages and specials worth checking out.


Kids Stay & Eat Free*

Take the kids to Rotorua and enjoy our family friendly atmosphere at family friendly rates. The kids will love all amazing local attractions, and you can relax at the end of the day in comfortable surrounds and enjoy kid friendly dining at Chapman’s Restaurant.

Don’t forget to also check out the Very Important Kids (VIK) program.

*Kids Stay Free applies to those 12 and under staying in the same room as their parent(s) in existing bedding. Kids Eat Free is available to children under 12 years. This offer is only valid when children are accompanied by a paying adult and when dining at Chapman’s Restaurant.

Family in Rotorua

VIK Program

Exclusive to Holiday Inn Rotorua, the VIK (Very Important Kids) program unlocks great family discounts at some of the top attractions in Rotorua. Make sure you check out the offers before staying, and grab your wrist bands upon check in.

Find out more 

Before you stay

Car Rental

If you are planning to travel in New Zealand, renting a car is one of the best options to explore the country . As an IHG® Rewards Club Member you can earn points renting your car at Hertz®

To rent a car with a valid overseas license please check here. Be aware that many companies have a minimum age of 21 for renting cars. Find out more about Car Rentals in Rotorua.

IHG Intercontinental Hotels Group

Earn Points for Your Stay

Are you an IHG® Rewards Member yet?  You can earn and redeem points for stays at over 6,000 IHG hotels worldwide as well as an array of “beyond hotel” rewards items. Check out the catalogue

Sign up now

Free hotel parking


A complimentary car park is available for guests. On occasions this may be fully utilised, then there is plenty of additional parking in surrounding streets.

The car park is accessed via the Froude Street entrance, with ample car and bus parking.


What to do in Rotorua

From sightseeing, adrenaline filled activities, thermal spa days and exploring the Redwood Forest, there is something for everyone in Rotorua.

Attractions in Rotorua

Mothers Day

Lobby Shop

A wide range of New Zealand crafts and souvenirs, including clothing, carvings and jewellery are available from our lobby Souvenir Shop. There is also a great selection of small gifts to satisfy those both young and old. The lobby shop is open 7.30am until 10am and 6pm until 9.30pm.

Rotorua Shuttle service

Complimentary Shuttle Service

Our complimentary shuttle operates between the hours of 8.00am – 9.15pm, leaving the hotel on the hour, and returning from the Rotorua Tourism Centre located on Fenton Street at quarter past the hour, subject to passengers.


The complimentary shuttle operates on demand, so all you need to do is advise Reception if you would like to be dropped off, and then call the hotel when you are ready to be picked up.

Free Internet at Hotel


Gain access to over 4600 national and international publications when you stay with us through the PressReader app. Simply see our team at reception when you arrive for  Wi-Fi access during your stay with IHG® Rewards Club. Membership is free and unlocks great benefits and discounts. Connect to ‘Holiday Inn Wireless’ Wi-Fi access point. Go to or download the PressReader app from your device’s app store.



Can the air-conditioning be adjusted – it is too cold/hot?

Air-conditioning can be adjusted using the control dial in the room.  

Where can I store my bags and my bike?

Your bags can be stored with Concierge until you require them.  We have a safe indoor area for your bike.

Do you have an Umbrella/Adaptor?

Umbrellas and adaptors can be borrowed from Concierge.

Can I get a Newspaper?

The hotel supplies the NZ Herald which can be arranged to be delivered to your room. Alternatively you can collect one from reception

Can you post my mail ?

Yes – just handover the mail stamped and we can post it for you. We can also organise a courier which can be charged back to your room.

What time is check out?

Check out is 11am and check in is 3pm. Any hour you stay in your room after checkout time, there would be a late checkout fee of  $20 per hour up until 6pm.

If we want an extra bed, rollaway or cot do we have to pay extra?

Baby cots are free and for an extra bed (rollaway) it is $65.



How do I get an outside line? How do you dial an international number?

To get an outside line, lift the receiver of the phone and dial 1, then dial the number you require. For international calling you need to lift the receiver, dial 1 for the outside line, then 00, followed by the country code, the area code and the number. Local and International charges apply.

Where can I access the internet and how much is it?

IHG® Rewards Club members enjoy free standard internet service.

WIFI is available throughout the hotel, with the first 30 minutes or 30mb free, after which vouchers can be purchased for 30 minutes, one hour or two hours. WIFI access is available in all guest rooms.

Can I have a wake up call?

Yes we can arrange a wake up call.



How long to get to the airport and how do I get there?

We can arrange a taxi or shuttle for you; otherwise we can arrange a map and detailed directions to the airport.

Depending on the time of day it would take around 15 minutes to get to the Rotorua airport, the cost for a taxi is approx. $25. Cost for shuttle is $20 for one person. Please see our front desk team or dial 9 from from your in room phone.

How far away is the Redwood forest and how do I get there?

The Redwood forest is about 10 minutes walk from the Hotel. We can give you a detailed map to show you how to get there.

Dining at the Holiday Inn Rotorua

What time is Chapman’s Restaurant and Bar open?


  • 6.30am until 10.00am Monday to Friday
  • 6.30am until 10.30am Saturday and Sunday


  • 6pm until 10pm

Room Service is 24 hours. Here’s the menu.