Have spent a couple of days enjoying the holiday inn here in Rotorua. Have gone for 5 goggles more because of the above and beyond service provided that has made this stay wonderful. Staff were courteous and kind, called to double check reservations we had made and then even offered an unscheduled shuttle drop into town so we got the best timings for a trip out. Called to let people know we were coming, really helpful in terms of allergies for the food and just an overall professionalism I was just really happy with. Rooms are lovely and of a standard size, standard Holiday Inn quality I know, but again, a lovely, peaceful stay with a little extra that you don’t often get. Keep doing what you’re doing!